Service Level Agreement (SLA)
Companies which become a “Service Level Agreement” or SLA Client will be appointed the status of Premier Client. All premier clients will receive the highest level of preferential treatment including discounted prices and privileged response times. An SLA is a full service approach for ICTS to proactively manage all of your Information Technology needs. If your company is interested in a long term strategic approach to leveraging information technology to meet your core business objects this is the right solution for you!
Block of Time (BOT)
Companies which purchase a “Block of Time” or BOT will be appointed the status of Client. All Clients will receive preferential treatment including discounted prices and privileged response times over AdHoc customers.
We assume all responsibility of an internal ICT division as our clients. We address all ICT related issues in your business by placing permanent, skilled ICT staff on your site. We have the ability to scale the solution, depending on the size of your operations.
By taking advantage of our range of outsourcing options, you have the opportunity to optimize operational processes and focus on your core business.